UX Researcher

Available in: UK - Home Based Worker

Job title: User Researcher   

Level: Consultant  

Reports to: Experience Design Capability Lead

Main purpose of role & level in the business:

As an experienced User Researcher, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research.

You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.

Minimum (essential) requirements:

  • Lead, plan, develop, and conduct design research activities, ensuring the right methods are applied
  • Provide robust, data-driven artefacts
  • Work closely with client teams to deliver relevant and appropriate research plans
  • Excellent knowledge and application of qualitative and quantitative research methods
  • Coach and support other researchers  
  • Sound understanding of information architecture, interaction design, and visual design principles
  • Experience working with Agile delivery methodologies
  • Able to communicate effectively at all levels
  • Excellent commercial awareness
  • Strong stakeholder management skills


  • Experience working in a full-service digital agency environment
  • Demonstrable knowledge of user-centred design practices
  • Thought leader in an area of research 

Who you are:

Our vision is to enable outstanding people to create digital solutions that have a positive impact on people’s lives. Our values aren't abstract; they are the behaviours we expect from each other every day, and underpin everything that we do. We expect everyone to display our values by being determined in how obstacles are overcome; honest when dealing with others; respectful of how you treat others; creative to find solutions to complex problems and cooperative by sharing information, knowledge and experience. 

These values, applied collectively, help to produce an outstanding Kainos person, team and culture. 

About us 

Kainos is a high-growth IT services company providing digital technology solutions and agile software development to enterprise customers. Across our 30-year history, we have worked on transformational projects across government, NHS and a myriad of private sector clients.  

We’re an inclusive bunch at Kainos and we believe in equal opportunity. We welcome applications from all walks of life, including those with criminal records. Everyone who is offered a position here undergoes a background check, however no one is treated differently due to their background where it isn’t relevant to the role. It’s important to note – failure to reveal information which is relevant to the position sought, could result in us having to withdraw the conditional offer of employment.

In short: Having a criminal record will not exclude you from a career with Kainos. This depends entirely on the nature and requirements of the position, together with the circumstances and background of offences.